Terms of Business

Our aim, as independent mortgage advisors is to provide a quality client focused service. We appreciate and

understand that your mortgage is likely to be your largest financial commitment you will undertake. Our role is

to help you understand how a mortgage works and how control of the repayments is essential for prudent money management.

We will seek to reduce the financial burden and where possible allow you to redeem your mortgage earlier. In

addition, we seek to provide adequate protection for you and your family.

Throughout our association with you we are committed to giving the highest standard of service and customer

care both before, during, and after your mortgage completes.

The FSA (Financial Services Authority) is the independent watchdog that regulates financial services. Select

Mortgage Solutions is authorised and regulated by the FSA and our registered number is 300603.

We act on your behalf and will review the market place as a whole to identify the most suitable mortgage

product for you. We constantly review the mortgage market conditions to enable appropriate advice to be

given. However, in certain instances where a limited range or a single product only is recommended (e.g.

in conjunction with a builder/developer’s special scheme) we will explain to you the reasons for doing so.

We offer mortgages from the whole of the market and a full advice and recommendation service in all cases

in order that we can make an informed decision with you about the choice of your new mortgage.

We will also provide you with information relevant to your mortgage needs, covering such items as an

explanation of the main repayment methods and the implications of taking a mortgage.

During our initial meeting, we will be completing a detailed mortgage/financial review questionnaire to

enable appropriate advice to be given on your mortgage and other related insurance products.

Once we have made our recommendations to you, we will confirm our advice in writing. You should keep

this, as it will be an important record of our discussions. Details of the loan will also be confirmed in your

lender’s formal offer.

Select Mortgage Solutions charge a broker fee of £250 for work undertaken in full research of the market

and liasing with solicitors, estate agents and lender, through to completion of your mortgage. Where a case

does not proceed to legal completion, a refund of the broker fee will be made as prescribed under section

155 of the Consumer Credit Act 1974.

Select Mortgage Solutions may receive fees from lenders with whom we place mortgages. At the outset we

will tell you if we will receive a fee for arranging your mortgage. Before you take out a mortgage, we will

tell you the amount of the fee in writing. If the fee is less than £250, we will confirm that we will receive

up to this amount. If the fee is £250 or more, we will tell you the exact amount.

We will tell you the charges for any other service or product before or when it is provided or at any time

you ask.

We will treat all your personal information as private and confidential (even when you are no longer a

customer) except where the law requires us to do so or where disclosure is made at your request or

consent in relation to arranging your mortgage, for example when instructing a financial adviser or

insurance specialist.

The Mortgage Code Compliance Board (MCCB) regulates the Mortgage Code to which this firm subscribes.

As part of MCCB’s duties, we may be asked to provide them with access to our customer records in order

that they may carry out an audit of our activities. The MCCB’s ability to inspect customer records promotes

best practice in our industry and ensures that you continue to receive the best possible service from us.

If we disclose your personal information to the MCCB, the MCCB has agreed to only use it for the

purpose of compliance with the Mortgage Code and not for any other reason.

You have the right to inspect any documentation we hold in respect of our dealing with you, we will keep

copies of your records only for the duration of the selected product(s) as suitable for your requirement.

They will be kept confidential and in accordance with the requirements of the Data Protection Act.

Our aim is to provide you with a first class professional and confidential service – should a complaint arise,

in the first instance you should contact our Mortgage Code Compliance Officer at our office address. Your letter

will be acknowledged within 5 days, and we will then ask for the full details concerning your complaint, having

received this we will give you an update to the progress of your complaint. If we have not resolved the matter

to your satisfaction within 30 days of receiving your complaint, we will assist you in resolving it by referring it

to the Mortgage Code Arbitration Scheme, International Arbitration Centre, 12 Bloomsbury Square, London,

WC1A 2LP, Tel: 020 7421 7444

We look forward to being of service to you and thank you for the opportunity to review your current situation.

Select Mortgage Solutions remains committed to saving money for our clients and providing a quality service.